Kutavio

Kutavio / Privacy

Delete your account or workspace

Personal account deletion and business workspace closure are separate so that one person cannot accidentally remove a company’s records or another owner’s access.

Effective
October 5, 2026
Last updated
October 5, 2026
Sign in to web adminGet deletion help

1. Choose the right process

  • Delete a personal account: closes your login account and associated personal access, devices, and sessions. In the mobile app, open Account and data requests.
  • Close a business workspace: starts closure of the business’s customers, documents, integrations, and team data. In the web admin, open Settings and then Data privacy.
  • A team member may request deletion only for their own account. A sole workspace owner must transfer ownership or close the workspace.

2. Self-service steps

  1. Open the applicable mobile account-data screen or web workspace Data privacy screen.
  2. Create and download a current export before closure.
  3. Review affected workspaces, connected services, open financial records, subscriptions, and legal holds.
  4. Re-authenticate and enter the confirmation shown by the product.
  5. Submit the durable request. The request does not run every deletion synchronously in the browser.
  6. Cancel within 7 days for personal account deletion or 30 days for business workspace closure.

3. What happens when workspace closure starts

Active sessions are closed. New paid operations, outgoing messages, provider writes, and synchronizations are paused. Existing provider results and legally required records are not silently overwritten. You can sign in again during the grace period to cancel where the request remains cancellable.

4. Completion

  • Product adapters remove or anonymize the data classes assigned to them and verify the result.
  • QuickBooks, Google, Microsoft, Zoho, Stripe, Twilio, and other connection tokens are revoked or removed according to who owns the provider resource.
  • Active-system data is made unavailable through the backup cycle within 35 days unless a legal hold or mandatory retention duty applies.
  • A content-free completion certificate records adapter outcomes, retained classes, backup confirmation, restore generation, and SHA-256 integrity.

5. Information retained when required

Invoice, payment, tax, accounting, fraud-prevention, security, dispute, and legal-defence records may remain for the period required by law. A legal hold stops deletion for its scope until authorized release. Retained information is removed from ordinary product use and restricted to the required purpose.
A third-party provider may retain records in your account with that provider or under its own obligations. Kutavio removes its connection and access tokens; deleting the entire third-party account requires the provider’s process.

6. If you cannot sign in

Email support@kutavio.com from your registered address. We will assist after secure identity and authority verification. Do not send a password, full card details, bank password, or OAuth token.