Products / Run Operations

Make the booking system aware of the people doing the work.

Staff profiles, service assignments, phone alerts, and availability support make scheduling more operationally accurate.

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STAFF / ELIGIBILITY SORTERRIGHT WORK / RIGHT PERSONSERVICEAREATIMESTAFF 01SERVICE MISMATCHSTAFF 02SERVICE + AREA + TIMESTAFF 03NOT AVAILABLEELIGIBLESTAFF 02 / ROUTED

Where demand leaks

The leak

Bookings become messy when the website does not know which staff members can handle which services.

01 / Signal

The booking system knows who can do the work

STAFF SKILLS / PHYSICAL FIT TESTSERVICE KEY / ELIGIBLE PERSONHVACSERVICE KEYSTAFF 01CLEANSTAFF 02HVAC + QUOTESTAFF 03QUOTEFIT FOUNDSTAFF 02
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02 / Response

Appointments can route to the right person

A 10:30 HVAC appointment entering a dispatch turntable while two staff routes close and the eligible Staff 02 route opens

APPOINTMENT ROUTING / DISPATCH TURNTABLEONE BOOKING / ONE ELIGIBLE PERSON10:30HVACELIGIBILITY DISPATCHSTAFF 01BUSYSTAFF 02READYSTAFF 03WRONG SERVICEASSIGNED TO STAFF 02
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What it handles

Operational index.

01

Staff roster management

A clearer connection between services, people, availability, and customer communication.

Kutavio ↗
02

Service assignments

Keeps staff connected to the customer's next action.

Kutavio ↗
03

Booking eligibility

Keeps staff connected to the customer's next action.

Kutavio ↗
04

Phone alert readiness

Keeps staff connected to the customer's next action.

Kutavio ↗
05

Availability connection

Keeps staff connected to the customer's next action.

Kutavio ↗
LIVE CAPACITY / MECHANICAL AVAILABILITY GATESTHREE CONDITIONS / ONE OPEN PATHREQUESTCUSTOMER10:30SERVICE60 MINSTAFF 02AVAILABLE10:30OPEN TO BOOKAVAILABILITY BECOMES PART OF THE CUSTOMER PATH
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03 / Context

Availability becomes part of the customer path

Three mechanical availability gates for customer time, service duration, and Staff 02 rotating into alignment so one 10:30 booking can pass through

04 / Bridge

Alerts stay useful for the team

A 10:30 HVAC job carrying time, service, and location context entering a selective alert relay that notifies only assigned Staff 02

SELECTIVE ALERT RELAY / ASSIGNMENT AWAREONE JOB / ONE USEFUL NOTIFICATION10:30HVAC JOBTIMEWORKAREAASSIGNMENT RELAYSTAFF 01OFF JOBSTAFF 02ASSIGNEDSTAFF 03OFF JOBJOB CONTEXT → STAFF 02
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Live / 04

Connected system

People, services, and time stay connected

CONNECTED WORK LOOM / OPERATING READINESSTHREE INPUTS / ONE WORKING LINEPEOPLESTAFF 02SERVICESHVACTIME10:30PEOPLE × SERVICE × TIMEREADYTO WORK
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From action to result

The path, end to end.

01

Staff profiles are created

Each person has contact details, booking status, and timezone context.

02

Services are assigned

The owner controls which services each person can handle.

03

Bookings route better

Appointments can align with staff availability and service fit.

04

Alerts stay useful

SMS and owner notifications can reach the right people.

Staff works with the rest of the system.

Open the related layer to see how it connects.